This article shows you how to get a new Biohealing Stream personal access link with the Restore Access form, and what to do if the form cannot find your email or the new link does not work.
Who this article is for: Biohealing Stream customers with a paid plan who lost their access email, never received it, or whose personal access link does not work.
How do I get a new Biohealing Stream access link?
To get a new Biohealing Stream personal access link:
Go to the Biohealing Stream Help page (https://biohealing.stream/help/) and select Restore Access, or open the Restore Access form directly: https://api.leadconnectorhq.com/widget/form/QAQX0zrXdNjQ5CqgSwxb
Enter the exact email address you used for your original Biohealing Stream purchase.
Submit the form.
What happens next: if the email address matches a Biohealing Stream purchase, a new personal access link is emailed automatically to that address. Check your inbox, spam, junk and promotions folders. Then open the new link to start your next Biohealing Stream session.
What if the Restore Access form cannot find my email?
If you enter an email address that is not linked to a Biohealing Stream purchase, you receive a no-access response, for example an email saying that Biohealing Stream could not find your account.
If this happens:
Check for other email addresses you might have used at checkout, including typos, and try the Restore Access form again with each one.
If none of your email addresses work, ask the AI assistant to pass your request to a support specialist, or email [email protected].
A support specialist needs your full name, every email address you may have used and your phone number. You do not need to know your purchase date.
What if my Biohealing Stream access link does not work?
If your Biohealing Stream personal access link does not work:
Make sure you are opening the link from your most recent Biohealing Stream access email.
Request a new link with the Restore Access form: https://api.leadconnectorhq.com/widget/form/QAQX0zrXdNjQ5CqgSwxb
If the new link also fails, ask the AI assistant to pass your request to a support specialist, or email [email protected].
Note: If the Biohealing Stream page opens but the stream does not play, the link is working. See "What should I do if Biohealing Stream is not working?" instead.
Can the AI assistant send me a new Biohealing Stream link?
No. The Biohealing Stream AI assistant cannot create, resend or look up personal access links. Personal access links are sent only by the Restore Access form or by a support specialist, and only to the email address used at purchase.