This article shows you how to update the payment card for your Biohealing Stream subscription and what to do about a failed renewal, a duplicate charge or a charge you do not recognize.
Who this article is for: Biohealing Stream customers with a payment question, especially Month-to-Month subscribers whose card is charged every month.
How do I update my Biohealing Stream payment card?
Biohealing Stream uses Stripe, a secure payment company, to process payments. You update your payment card in the Stripe Billing Portal, a secure page run by Stripe.
To update your Biohealing Stream payment card:
Open the Stripe Billing Portal: https://billing.stripe.com/p/login/aFa8wQ4Ib02u0K91DAeIw00
Enter the email address you used for your Biohealing Stream purchase.
Follow the on-screen steps to verify your email address and sign in.
Update your payment method.
What happens next: your future Biohealing Stream payments use the new card.
Important: Never send card numbers in chat or email. The Biohealing Stream AI assistant cannot see or change your payment details.
What should I do if my Biohealing Stream renewal payment failed?
If your Biohealing Stream renewal payment failed, update your payment card in the Stripe Billing Portal: https://billing.stripe.com/p/login/aFa8wQ4Ib02u0K91DAeIw00. If the payment still fails after you update your card, ask the AI assistant to pass your case to a support specialist, or email [email protected].
I was charged twice for Biohealing Stream. What should I do?
If you see 2 charges for the same Biohealing Stream purchase, ask the AI assistant to pass your case to a support specialist, or email [email protected]. Include the email address you used and, if you have them, the date and amount of each charge. Never send your full card number.
What happens next: a support specialist checks the transactions and contacts you. The AI assistant cannot see payment records or issue refunds.
I do not recognize a Biohealing Stream charge. What should I do?
If you see a Biohealing Stream charge that you do not recognize, ask the AI assistant to pass your case to a support specialist, or email [email protected]. Include the email address you think is linked to the purchase and, if you have them, the date and amount of the charge. Never send your full card number.
How do I get a receipt for my Biohealing Stream purchase?
If you need a receipt for a Biohealing Stream purchase, email [email protected] or ask the AI assistant to pass your request to a support specialist. Include the email address you used for the purchase. You do not need to know the purchase date.