This article explains how to contact Biohealing Stream support, how quickly the support team responds, what the Biohealing Stream AI assistant can help with on its own, and when your conversation is passed to a support specialist.
Who this article is for: all Biohealing Stream customers and affiliates.
How do I contact Biohealing Stream support?
You can contact Biohealing Stream support in these ways:
Chat: ask the Biohealing Stream AI assistant in the chat on the Biohealing Stream website. The AI assistant can pass your request to a support specialist when needed.
Email: [email protected]
Contact form: https://biohealing.stream/contact-us/
Affiliate questions: [email protected]
Questions about ELUUMIS devices and technology: [email protected]
How quickly does Biohealing Stream support respond?
The Biohealing Stream support team typically responds within 24 to 48 hours on business days.
When the AI assistant passes your conversation to the support team, the conversation history is kept, so you do not need to repeat your request. You can also email [email protected].
What can the Biohealing Stream AI assistant help me with?
The Biohealing Stream AI assistant can help you with:
What Biohealing Stream is and how a session works
ELUUMIS technology and Living Light
Choosing a protocol for what you would like to focus on, and preparing for a session
Plans, prices and daily session rules, and choosing the plan that fits you
The ELUUMIS LAB community
Restoring your personal access link with the Restore Access form
Self-service cancellation steps for the Month-to-Month plan
The refund policy
Updating your payment card through the Stripe Billing Portal
Step-by-step technical troubleshooting
How to apply to the affiliate program
What can the Biohealing Stream AI assistant not do?
The Biohealing Stream AI assistant does not have access to your account. The AI assistant cannot:
See your purchases, payments, session history or session count
Create, resend or change personal access links
Change your registered email address or time zone
Cancel a subscription, change a plan or process a payment
Approve or issue refunds, replacement sessions, credits, coupons or discounts
Access affiliate accounts, referrals or commissions
For any of these, the AI assistant can pass your request to a support specialist.
When is my Biohealing Stream conversation passed to a support specialist?
Your Biohealing Stream conversation is passed to a support specialist when:
You ask to speak to a person
Your registration email is wrong or needs to change
You need a time zone change for your daily session reset
A Restore Access request did not work
A technical problem continues after the standard troubleshooting checks
A session was interrupted or your session count looks wrong
You have a problem canceling your subscription
You have a refund request, a refund exception, or a duplicate, disputed or unrecognized charge
Your situation needs individual review, for example a specific problem with your account access
Affiliate account and commission questions go to [email protected].
Once your conversation is with the support team, you see a confirmation in the chat, and a support specialist contacts you, typically within 24 to 48 hours on business days. If you cannot continue in the chat, email [email protected].
What information should I include when I contact Biohealing Stream support?
To help a Biohealing Stream support specialist resolve your request faster, include:
Your full name
Your registration email (the email address you used at purchase)
Your phone number
A clear description of the issue
You do not need to know your purchase date. For technical problems, also include your device, browser, the date and time of the problem with your time zone, what happened, your connection type, and screenshots or speed-test results if you have them.
Important: Never send your full card number in chat or email.