This article helps you fix missing Biohealing Stream audio by checking your device sound, output device and headphones on Windows, Mac, iPhone, iPad and Android.
Who this article is for: Biohealing Stream customers who can see the stream but cannot hear the protocol audio.
Important: Do these checks before your next Biohealing Stream session, never during an active session.
Why can I see Biohealing Stream but not hear the audio?
If you can see the Biohealing Stream video but cannot hear audio, the cause is usually one of these:
Your device is muted or the volume is low.
Sound is going to a different output, such as Bluetooth headphones or a speaker.
Your browser is blocking sound for biohealing.stream.
You have not selected a protocol audio button on the Biohealing Stream page.
Start by checking your device sound with the steps below.
Tip: If sound works in other apps and websites, check your browser permissions in "How do I allow audio and video playback for Biohealing Stream in my browser?".
How do I check my sound on Windows for Biohealing Stream?
Click the speaker icon in the bottom-right corner of your screen.
Make sure the volume is up and sound is not muted.
Open Settings, then System, then Sound.
Under Output, select the correct speakers or headphones.
Click Test to check that you can hear sound.
Play a video on another website to confirm audio works.
What happens next: if sound works in other apps, open Biohealing Stream for your next session and select your protocol audio.
How do I check my sound on Mac for Biohealing Stream?
Open the Apple menu, then System Settings, then Sound.
Select Output.
Choose the correct speakers or headphones.
Make sure the output volume is up and Mute is not selected.
Play a video or music to test the sound.
What happens next: if sound works in other apps, open Biohealing Stream for your next session and select your protocol audio.
How do I check my sound on iPhone or iPad for Biohealing Stream?
Press the volume-up button.
Open Control Center and check the volume slider.
Check whether sound is being sent to Bluetooth headphones or another connected device.
Disconnect Bluetooth devices if needed.
Play a video or music to test the sound.
What happens next: if sound works in other apps, open Biohealing Stream for your next session and select your protocol audio.
How do I check my sound on Android for Biohealing Stream?
Press the volume-up button.
Open the volume controls and turn up Media volume.
Go to Settings, then Sound & vibration.
Check that media sound is not muted.
Disconnect Bluetooth headphones or speakers if sound is going to the wrong device.
Play a video or music to test the sound.
What happens next: if sound works in other apps, open Biohealing Stream for your next session and select your protocol audio.
How do I check my headphones for Biohealing Stream?
Make sure your headphones are connected properly.
Check the headphone volume and mute controls, if they have them.
For Bluetooth headphones, confirm they are connected to the correct device.
Disconnect the headphones and test your device's built-in speakers.
If possible, try another pair of headphones.
What happens next: if the problem continues after these checks and the browser permission checks, complete all steps in "What should I do if Biohealing Stream is not working?". If sound still does not work, email [email protected] or ask the AI assistant to pass your case to a support specialist.