This article shows you how to check that your browser allows biohealing.stream to play audio and video, in Google Chrome, Safari, Mozilla Firefox and Microsoft Edge.
Who this article is for: Biohealing Stream customers whose video does not start, whose stream shows a play symbol that does nothing, or who cannot hear audio.
Important: Make these changes before your next Biohealing Stream session, never during an active session.
Does Biohealing Stream need access to my camera or microphone?
No. Biohealing Stream only needs permission to play audio and video in your browser. Biohealing Stream does not need access to your camera or microphone.
How do I allow Biohealing Stream audio and video in Google Chrome on Windows or Mac?
Open Google Chrome and go to biohealing.stream.
Click the icon to the left of the website address.
Select Site settings.
Find Sound and select Allow.
If audio or video is still blocked, go to Settings, then Privacy and security, then Site settings, then Additional content settings, and make sure biohealing.stream is allowed to play sound.
What happens next: start your next Biohealing Stream session and check that the video plays and you can hear the audio.
How do I allow Biohealing Stream audio and video in Google Chrome on iPhone or Android?
Open Google Chrome.
On Android, tap the three dots (⋮), open Settings, then Site settings, then Sound, and make sure Sound is on.
On iPhone, make sure your iPhone is not muted and the volume is turned up.
What happens next: start your next Biohealing Stream session and check that the video plays and you can hear the audio.
How do I allow Biohealing Stream audio and video in Safari on Mac?
Open Safari and go to biohealing.stream.
Select Safari, then Settings, then Websites.
Select Auto-Play.
Find biohealing.stream and select Allow All Auto-Play.
Check that your Mac is not muted.
What happens next: start your next Biohealing Stream session and check that the video plays and you can hear the audio.
How do I allow Biohealing Stream audio and video in Safari on iPhone or iPad?
Open Safari and go to biohealing.stream.
Make sure your iPhone or iPad is not muted and the volume is turned up.
Tap the play button if the Biohealing Stream audio or video does not start automatically.
Check that Low Power Mode or content-blocking extensions are not stopping playback.
What happens next: start your next Biohealing Stream session and check that the video plays and you can hear the audio.
How do I allow Biohealing Stream audio and video in Mozilla Firefox on Windows or Mac?
Open Mozilla Firefox.
Click the menu button (☰).
Select Settings, then Privacy & Security.
Scroll down to Permissions.
Find Autoplay and click Settings.
Select Allow Audio and Video for biohealing.stream.
Save your changes.
What happens next: start your next Biohealing Stream session and check that the video plays and you can hear the audio.
How do I allow Biohealing Stream audio and video in Mozilla Firefox on iPhone or Android?
Open Mozilla Firefox.
Open Settings.
On Android, select Site permissions, then Autoplay, and allow audio and video.
On iPhone, check your device volume and start playback manually if needed.
What happens next: start your next Biohealing Stream session and check that the video plays and you can hear the audio.
How do I allow Biohealing Stream audio and video in Microsoft Edge on Windows or Mac?
Open Microsoft Edge.
Click the three dots (…).
Select Settings, then Cookies and site permissions.
Find Media autoplay.
Select Allow, if available.
Open biohealing.stream and check that sound is not blocked.
What happens next: start your next Biohealing Stream session and check that the video plays and you can hear the audio.
How do I allow Biohealing Stream audio and video in Microsoft Edge on iPhone or Android?
Open Microsoft Edge.
Open Settings, then Privacy and security, then Site permissions, where available.
Check the available media and sound settings.
Make sure your device is not muted, and start playback manually if needed.
What happens next: start your next Biohealing Stream session and check that the video plays and you can hear the audio.