This article explains which Biohealing Stream purchases qualify for a refund, what counts as using Biohealing Stream, and how to request a refund review.
Who this article is for: Biohealing Stream customers who want to ask for a refund. Refunds apply to the Month-to-Month, 6-month prepaid and 12-month prepaid plans. The Single Session is not refundable.
When am I eligible for a Biohealing Stream refund?
A Biohealing Stream Month-to-Month, 6-month prepaid or 12-month prepaid purchase is eligible for a refund only when both of these are true:
You request the refund within 14 days of your purchase.
You have never opened Biohealing Stream with that purchase.
Biohealing Stream verifies eligibility against its purchase and usage records.
Can I get a refund for a Biohealing Stream Single Session?
No. The Biohealing Stream Single Session ($19.99) is not refundable. You must use the Single Session on the day you buy it. It expires at midnight in the time zone registered for your purchase.
What counts as using Biohealing Stream for a refund?
Important: Opening Biohealing Stream even once counts as use. This includes a session that you started but did not finish, and a session you started by accident. After Biohealing Stream has been opened, the purchase is not eligible under the standard refund policy.
How do I request a Biohealing Stream refund?
To request a Biohealing Stream refund review:
Ask the AI assistant to pass your request to a support specialist, or email [email protected].
Include your full name, your registration email (the email address you used at purchase) and your phone number. You do not need to know your purchase date: a support specialist finds it in our records.
Never send your full card number.
What happens next: a support specialist checks your purchase and usage records and contacts you with the decision. The AI assistant cannot approve, promise or process refunds.
Can I get a Biohealing Stream refund for an interrupted session?
A refund or replacement for an interrupted Biohealing Stream session is not automatic. A support specialist reviews the cause, your session records and the refund policy. To request a review, follow the steps in "What happens if my Biohealing Stream session was interrupted or shows as already completed?".
What if my situation is an exception to the Biohealing Stream refund policy?
If you believe your situation is an exception to the Biohealing Stream refund policy, for example a charge after cancellation or a duplicate charge, ask the AI assistant to pass your case to a support specialist, or email [email protected]. A support specialist reviews each exception individually. A refund is not guaranteed.