This article explains how Biohealing Stream counts a session, what you should not do while a session is active, and what to do if you start a session by accident.
Who this article is for: all Biohealing Stream customers, on any plan.
Can I pause a Biohealing Stream session?
No. A Biohealing Stream session cannot be paused or resumed later. Once you start a Biohealing Stream session, it runs for up to 30 minutes and then ends automatically.
Can I restart a Biohealing Stream session?
No. A Biohealing Stream session cannot be restarted. One start counts as 1 session, even if you leave after a few seconds.
Can I refresh the page or switch tabs during a Biohealing Stream session?
No. While a Biohealing Stream session is active, do not:
Refresh or reload the page.
Switch to another browser tab or app.
Close or restart your browser.
Clear your browser cache or change browsers.
Important: Any of these actions can interrupt your Biohealing Stream session. Because one start counts as 1 session, an interrupted session still counts as used. Do technical checks before your next session, never during an active one.
I started a Biohealing Stream session by accident. Can it be restored?
A Biohealing Stream session that was started by accident counts as a used session. The AI assistant cannot restore sessions or add replacement sessions.
If you believe your situation is exceptional, ask the AI assistant to pass your request to a support specialist, or email [email protected]. Include the date and time of the session. A support specialist reviews each request individually. A replacement session is not guaranteed.