This article shows you how to clear the browser cache (the temporary website files your browser stores) in Google Chrome, Safari, Mozilla Firefox and Microsoft Edge, so Biohealing Stream loads fresh files at your next session.
Who this article is for: Biohealing Stream customers who are troubleshooting a playback problem.
Important: Clear your cache before your next Biohealing Stream session, never during an active session.
How do I clear the cache in Google Chrome on Windows or Mac for Biohealing Stream?
Open Google Chrome.
Click the three dots (⋮) in the upper-right corner.
Select Delete browsing data.
Set the time range to All time.
Select only Cached images and files, so your saved passwords and sign-ins are kept.
Click Delete data.
Restart Google Chrome.
What happens next: open your Biohealing Stream personal access link to start your next session.
How do I clear the cache in Google Chrome on iPhone or Android for Biohealing Stream?
Open Google Chrome.
Tap the three dots (⋮ or …).
Select Delete browsing data.
Choose All time.
Select only Cached images and files.
Tap Delete data.
What happens next: open your Biohealing Stream personal access link to start your next session.
How do I clear the cache in Safari on Mac for Biohealing Stream?
Open Safari.
Select Safari, then Settings, then Advanced.
Turn on Show features for web developers.
In the menu bar, select Develop, then Empty Caches.
Restart Safari.
What happens next: open your Biohealing Stream personal access link to start your next session.
How do I clear the cache in Safari on iPhone or iPad for Biohealing Stream?
Open the Settings app, then go to Apps, then Safari.
Select Advanced, then Website Data.
Find biohealing.stream and delete its website data. Deleting only this website's data keeps your data for other websites.
Reopen Safari.
What happens next: open your Biohealing Stream personal access link to start your next session.
How do I clear the cache in Mozilla Firefox on Windows or Mac for Biohealing Stream?
Open Mozilla Firefox.
Click the menu button (☰).
Select Settings, then Privacy & Security.
Find Cookies and Site Data.
Click Clear Data.
Select only Temporary cached files and pages, so your cookies and sign-ins are kept.
Click Clear.
Restart Mozilla Firefox.
What happens next: open your Biohealing Stream personal access link to start your next session.
How do I clear the cache in Mozilla Firefox on iPhone or Android for Biohealing Stream?
Open Mozilla Firefox.
Tap the menu button.
Open Settings.
Select Delete browsing data or Data Management.
Select Cache only.
Confirm the deletion.
What happens next: open your Biohealing Stream personal access link to start your next session.
How do I clear the cache in Microsoft Edge on Windows or Mac for Biohealing Stream?
Open Microsoft Edge.
Click the three dots (…).
Select Settings, then Privacy, search, and services.
Under Clear browsing data, select Choose what to clear.
Set the time range to All time.
Select only Cached images and files.
Click Clear now.
Restart Microsoft Edge.
What happens next: open your Biohealing Stream personal access link to start your next session.
How do I clear the cache in Microsoft Edge on iPhone or Android for Biohealing Stream?
Open Microsoft Edge.
Tap the menu button.
Select Settings, then Privacy and security, then Clear browsing data.
Select only Cached images and files.
Tap Clear data or Clear now.
What happens next: open your Biohealing Stream personal access link to start your next session.