This article shows you how to update your browser and your device operating system, so Biohealing Stream runs on current software.
Who this article is for: Biohealing Stream customers who are troubleshooting a playback problem.
Important: Update before your next Biohealing Stream session. Do not close or restart your browser during an active session.
How do I update Google Chrome for Biohealing Stream?
On Windows or Mac:
Open Google Chrome.
Click the three dots (⋮) in the upper-right corner.
Select Help, then About Google Chrome.
Google Chrome checks for and installs updates automatically.
Click Relaunch to finish the update.
On iPhone or iPad:
Open the App Store.
Tap your profile picture.
Scroll to the available updates.
Find Google Chrome and tap Update.
On Android:
Open the Google Play Store.
Tap your profile picture.
Select Manage apps & device, then Updates available.
Find Google Chrome and tap Update.
What happens next: open your Biohealing Stream personal access link in the updated browser for your next session.
How do I update Safari for Biohealing Stream?
Note: Safari updates with your Apple operating system.
On Mac:
Open the Apple menu, then System Settings.
Select General, then Software Update.
If an update is available, click Update Now or Upgrade Now.
Follow the on-screen instructions.
Restart your Mac if asked.
On iPhone or iPad:
Open Settings, then General, then Software Update.
Check for iOS or iPadOS updates.
Tap Download and Install or Update Now, if available.
Follow the on-screen instructions.
What happens next: open your Biohealing Stream personal access link in Safari for your next session.
How do I update Mozilla Firefox for Biohealing Stream?
On Windows or Mac:
Open Mozilla Firefox.
Click the menu button (☰) in the upper-right corner.
Select Help, then About Firefox.
Mozilla Firefox checks for and downloads updates automatically.
Click Restart to Update Firefox, if prompted.
On iPhone or iPad:
Open the App Store.
Tap your profile picture.
Find Firefox in the available updates.
Tap Update.
On Android:
Open the Google Play Store.
Tap your profile picture.
Select Manage apps & device, then Updates available.
Find Firefox and tap Update.
What happens next: open your Biohealing Stream personal access link in the updated browser for your next session.
How do I update Microsoft Edge for Biohealing Stream?
On Windows or Mac:
Open Microsoft Edge.
Click the three dots (…) in the upper-right corner.
Select Help and feedback, then About Microsoft Edge.
Microsoft Edge checks for and installs updates automatically.
Click Restart to finish the update.
On iPhone or iPad:
Open the App Store.
Tap your profile picture.
Find Microsoft Edge in the available updates.
Tap Update.
On Android:
Open the Google Play Store.
Tap your profile picture.
Select Manage apps & device, then Updates available.
Find Microsoft Edge and tap Update.
What happens next: open your Biohealing Stream personal access link in the updated browser for your next session.
How do I update my device operating system for Biohealing Stream?
Open your device Settings. On Windows, open Settings, then Windows Update. On Mac, open System Settings, then General, then Software Update. On iPhone, iPad and Android, open Settings and search for Software Update or System Update.
Install any available system updates.
Restart your device if asked.
What happens next: after your device restarts, open your Biohealing Stream personal access link for your next session.